Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Breathtaking Views
Exceptional Service
Isolated Rooms
Inflexible Location
8.6/10
Great
Rooms
8.0
Location
9.0
Service
9.2
Dining
8.0
Guest reviews
8.6/10
based on 6 reviews
9.1
9.1/10 based on 560 reviews
Rupert
United Kingdom,
May
2024
9.6/10
This hotel is just amazing, offering adult-only rooms designed with great outdoor space and wonderful ocean views above the mangrove layer. The service goes above and beyond, genuinely greeting you with a warm welcome and always eager to help. The location is geniusly designed, allowing you to enjoy different areas like the pool, beach, and shadow spots. The dining experience is fantastic, serving fresh pastries, squeezed fruit, and made-to-order omelettes and crepes. The facilities are top-notch, making this stay truly unforgettable.
Rooms
10.0
The rooms were beautifully designed with stunning ocean views above the mangrove layer.
Service
9.0
The service was exceptional, with genuine warm welcomes and attentive staff always ready to assist.
Location
10.0
The location is simply breathtaking, with stunning sea views from most rooms and fantastic thermal spa features.
Dining
9.0
The dining experience exceeded expectations, offering a wide variety of delicious options and delightful surprises.
Facilities
10.0
The facilities are outstanding, providing everything you need for a luxurious and relaxing stay.
M.
United States,
May
2024
9.4/10
The hotel's location is geniusly designed, allowing me to enjoy different areas like the pool, beach, and shadow spots easily. The rooms were all spectacular, but the beachfront suite was exceptionally nice. The service was superb, with staff going above and beyond to ensure I had a seamless stay. Dining was amazing, especially the fresh pastries and made-to-order omelettes and crepes. Although the room price was high, the overall experience was worth it.
Rooms
10.0
The rooms were all spectacular.
Service
10.0
The staff greeted me warmly and were ready to fulfill any request.
Location
9.0
The hotel's design allowed me to relax in different areas easily, which was amazing.
Dining
9.0
The dining experience was amazing, especially the fresh pastries and made-to-order omelettes and crepes.
Facilities
9.0
The hotel had wonderful amenities and details everywhere.
Keith
United States,
March
2024
8.2/10
I had a mixed experience at the hotel. The rooms, while spacious and luxurious, felt isolated being in separate blocks quite a distance from the main hotel. However, they were always very clean. The service was exceptional, but the location had both breathtaking views and total inflexibility making negotiating difficult. The dining options were abundant and fresh, but could have offered more a la carte choices.
Rooms
7.0
The rooms were spacious and luxurious, but felt isolated being in separate blocks quite a distance from the main hotel. They were always very clean.
Service
9.0
The service was beyond exceptional, with staff going above and beyond in every contact. Room service, car hire, and other amenities were top-notch.
Location
8.0
The location was geniusly designed, offering relaxing pool and beach areas with stunning views to the sea. However, negotiating anything was impossible due to total inflexibility.
Dining
8.0
The dining experience was abundant and full of fresh choices, especially at Indochine. However, more a la carte options could enhance the dining experience.
Facilities
9.0
The hotel facilities were modern and offered everything I needed during my stay.
Breathtaking Views
Isolated Rooms
Kate
United Kingdom,
January
2024
8.2/10
The hotel offers spacious and very comfortable rooms with great views, though some areas could use improvement. The service is top-notch with attentive staff ready to assist at all times. The location is secluded, providing a relaxing atmosphere, but not as vibrant as other Cancun beaches. The dining options are varied, with some room for enhancement. Overall, a tranquil escape with a few minor drawbacks.
Rooms
8.0
I stayed in room 644, and it was absolutely stunning with high ceilings, a huge bed, and an expansive view of the mangroves and ocean.
Service
9.0
The staff at Mint Condition Resort went above and beyond, pointing out places of interest and ensuring our needs were met promptly.
Location
8.0
The hotel is geniusly designed, allowing guests to seamlessly move between pool, beach, and shaded areas, creating a truly amazing experience.
Dining
7.0
The dining experience offered lots of delicious options, including authentic Mexican dishes, though there is room for improvement to match previous standards.
Facilities
9.0
The hotel boasts an array of facilities, from room service to tours and ticket assistance, ensuring a convenient stay.
spacious rooms
dining quality
John
United Kingdom,
August
2023
8.6/10
I found my stay at the hotel to be quite pleasant. The rooms were beautifully maintained and always clean, but the hotel isn't right on the beach - it's a bit far from the central hub. The service was top-notch, from the attentive waitstaff to the helpful butlers. The location, although not directly on the beach, still offers a relaxing atmosphere away from the party scene. The dining options were good but a little expensive, and the facilities were well-kept and enjoyable.
Rooms
8.0
The rooms were always beautifully maintained and clean, but a bit far from the central hub.
Service
9.0
The service was exceptional, from the attentive waitstaff to our butlers and all the pool and beach attendants.
Location
9.0
The location at Punta Nizuc is fantastic for relaxation, although not directly on the beach. It's geniusly designed for a seamless transition between pool, beach, and shadow areas.
Dining
8.0
The dining options were incredible but a bit on the expensive side. Worth it if you're looking for a special treat!
Facilities
9.0
The facilities were well-kept and contributed to a pleasant stay.
Cleanliness
Not on the beach
Russell
United States,
May
2023
7.8/10
I wasn't too thrilled about the room setup at this hotel. The rooms are divided into three blocks, quite a distance from the main hotel area, giving them a poor view and a sense of isolation. I raised my concerns and requested a room change, which wasn't ideal. However, the hotel location is truly unique, where the ocean meets the lagoon, offering an amazing experience. The service was top-notch, with genuine greetings and thoughtful offerings. The dining experience was a mix of delights and room for improvement, while the facilities were satisfactory.
Rooms
5.0
The rooms are small and very undesirable, especially for a high-end hotel.
Service
9.0
I came in contact with attentive staff who offered cold towels and drinks, providing excellent service.
Location
10.0
The location at Punta Nizuc, where the ocean and lagoon merge, is truly unique and amazing.
Dining
7.0
The dining experience offered authentic options with some room for improvement in variety.